We have collected some common questions that you may be interested in. If you have any other questions, please feel free to contact our customer support team at any time.
Our standard MOQ is 5 units for e-scooters and 10 units for e-bike kits. However, we offer flexible options for new partnerships and can discuss custom arrangements based on your specific needs.
Typically, our production lead time is 15-20 days after order confirmation and deposit receipt. Shipping time varies by destination: 15-20 days to North America, 20-30 days to Europe, and 25-35 days to Australia/New Zealand via sea freight. Express shipping options are available at an additional cost.
We offer a standard 12-month warranty on all our products, covering manufacturing defects in materials and workmanship. Our after-sales team provides technical support, replacement parts, and troubleshooting assistance via email, phone, or video call. For wholesale partners, we also offer training sessions and marketing materials to support your sales efforts.